In the hospitality ecosystem, customer experience generates value, brand perception, and loyalty. For this experience to be memorable, communication from leadership is an essential skill for orchestrating the entire company's operation towards this goal . I'd like you to pause your reading now and imagine how the communication process works in your company. Do you have data on how the process unfolds, at the touchpoints in your customer journey and also within the team? Is pr

Corporate Communication Nowadays, much has been said and written about the importance of communication in human relationships and knowing...

Family Activities The end of the year, when children are on school vacation, is often quite challenging for parents. In some cases, they...

By: Tania Bello When we become parents, we are attentive to every stage of our children's development from pregnancy onwards, savoring...

Take good care of your voice por: Tânia Bello The voice is a very powerful tool for human communication, that is why we need to take good...

In the hectic routine of our times, the term "time is money" makes more and more sense and in family life, ten minutes can be a very...

By Tânia Bello One of the findings I had when I got to know the concept of Nonviol2nt Communication is that viol2nce can be very present...